You know, my first reaction to this was oh great, another “not a store” excuse. But I read the comments on your project, and I understand your frustration. The more experienced Kickstarter backers understand that some projects don’t happen as quickly or easily as expected. Those backers just want to be kept in the loop, and it looks to me like you’re doing just that.
One of the classic examples of a project that dealt with this well is Hexbright. They originally thought that they’d finish the design and ship the products a couple of months after funding. They realized quickly that this was not going to happen, but instead of hiding from their backers like so many project creators do, they kept the backers up to date and answered every question that came along. When people asked for their money back, other backers stepped up and offered to buy them out! In the end, they were over a year late, but rather than having 3,156 angry backers, they ended up with just slightly fewer happy backers who would gladly support them in the future. As the project creator said in an interview in Nuts & Volts magazine, “Crowd-funded projects are not just about managing a project. It is about managing the crowd too.”
I reported this to the Washington State Attorney General back in early February. I got a reply in mid-March that included the stock “not our problem” response from Kickstarter. They have yet to hear from the project creator. Hopefully other backers will report this and help get things moving.
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